Service Design Strategist

We are currently looking for an experienced and talented service design strategist to expand our team. Someone with work experience who has proven to make an impact by strategically applying service design methodologies.

your job

You help our clients stay relevant in a rapidly changing world by exploring, creating and realizing future value propositions. These can be both physical and digital: you create the right mix between product range, service concepts and customer experiences. This is how you transform the portfolio and brands of our customers.

This is only possible by understanding the needs of users and stakeholders. You combine this with brand strategy and a business perspective. You oversee trends, identify latent needs and analyse user experiences. You translate these insights into clear visual synthesis, such as Customer Journey Maps.

With your analytical insight and service design skills you contribute to identifying strategic opportunities and you are the one who is able to create new services and to present them visually and verbally. From the first idea to a detailed service blueprint. You work closely with various colleagues throughout the process and remain involved up to and including the realization of concrete physical and digital touchpoints.

your team

When joining VanBerlo, you will be a new member of a family of 90+ enthusiastic, inspiring colleagues from a multitude of disciplines and cultures. You will be able to work in beautiful renovated industrial buildings which will definitely inspire you in your work. Not only VanBerlo is breathing different cultures, our clients do also. We help a wide range of international clients that trust us in our work. Clients that are just starting their business or are part of large corporates. We don’t make a distinction, because in the end we have both the same target: help the clients of our clients. And being part of the global Accenture community, you can expect that the employment conditions are very attractive and learning opportunities are only limited by your own imagination.

your background

Iemand die in praktijk bewezen heeft dat service design denken en doen in je bloed zit. Je hebt een brede holistische kijk en een goede balans tussen analytische en creatieve vaardigheden: je integreert service design principes met een business perspectief.

  • Master’s degree in strategic service design (TU Delft IO: SPD, DFI or similar)
  • Relevant work experience as a service designer at a commercial agency (5-10 years)
  • Experienced with the usual tools and ways of working such as design sprints, lean start-up, validated learning. Affinity with contemporary business models, ecosystems and (digital) platforms.
  • English & preferably Dutch (extra languages ​​are a plus)
  • You work co-creatively with (customer) teams. You facilitate and advise with confidence based on your substantive expertise. You are result-oriented and independent. You have good communication and interpersonal skills

our offer

  • The opportunity to further develop yourself at a unique agency that combines innovation strategy with realisation
  • Projects for large national and international clients with a complex stakeholder field and global impact
  • An inspiring working environment in which you work together with more than 90 enthusiastic experts

Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including:

  • A flexible transport arrangement that suits your personal situation (electric car or bicycle, flexible budget including NS business card)
  • An expense allowance
  • Discount on Accenture shares
  • The possibility to work 4 x 9 hours a week

who we are

VanBerlo, is one of Europe’s leading agencies in strategy, design and implementation. We work with clients to turn ideas into tangible business results. Our innovative products, communications and branding have created the difference for our customers for 35 years.

It is important to know that VanBerlo is now part of Accenture. VanBerlo will be your home, but you will also be an official member of the global Accenture community and have access to all related benefits! For more information, visit or


Please note: In proceeding you will be redirected to the careers site of Accenture in order to complete your application. Accenture has extended its offerings to encompass our design expertise. The opportunities this offers in terms of project scope and career development simply makes for an even more exciting and rewarding place to work!

To apply for this job please visit

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